Nokia Lumia 620 - Troubleshooting and support

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Troubleshooting and support

When you want to learn more about your phone, or if you're unsure how your phone should work,

there are several support channels for you to check.
To help you get the most out of your phone, there's a user guide in your phone with additional

instructions. Tap Lumia Help + Tips.
You can also go to, where you can find:

Troubleshooting info


News on apps and downloads

Software update info

Further details about features and technologies, and the compatibility of devices and


Troubleshooting and discussions may not be available in all languages.
For support videos, go to
If your phone freezes

Try the following:

Press and hold the volume down key and power key at the same time for about 10 seconds. The

phone restarts.

If your phone freezes frequently, update your phone software, or reset your phone. Resetting

restores the factory settings, and erases all your personal content, including apps you've purchased

and downloaded. On the start screen, swipe down from the top of the screen, and tap ALL

SETTINGS > about > reset your phone.
If your issue remains unsolved, contact your network service provider or Microsoft Mobile for repair

options. Before sending your phone for repair, always back up your data, as all personal data in your

phone may be deleted.

Tip: If you need to identify your phone, to view the unique IMEI number of the phone, dial

*#06#. You can also find the IMEI number in the phone body. For details, see the product and

safety information section in the online user guide.

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